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Parking will be limited at the Floyd Medical Center campus, including the Emergency Care Center, due to construction and road widening. Learn more about our parking changes.

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To pay your bill online, select the correct date ​of service and sample bill below that looks like your billing statement.

​If you have more than one statement type, you will need to pay each bill separately.

​Pay Online​​​​​​

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Floyd Health Hospital Bill​Floyd Primary Care Bill

​For services received on or ​bef​ore August 5, 2022​,​ including: Atrium Health Floyd Medical Center, Atrium Health Floyd Polk Medical Center, Atrium Health Floyd Cherokee Medical Center, Atrium Health Floyd Medical Center Behavioral Health, and Atrium Health Floyd Primary Care/Urgent Care

Exceptions: Atrium Health Floyd EMS and Atrium Health Floyd Medical Center Heyman Hospice Care​​​​

​Pay By Phone or Mail​​ ​

To pay by phone or mail or if you have questions, contact us as follows. Please note your date of service in order to contact the correct department​.

For Dates of Service on or After August 6, 2022: Call 704-512-7171 or 844-440-6536 or email AHPA@AtriumHealth.org.

For Dates of Service on or Before August 5, 2022:​ If you have questions about your bill, our patient financial service representatives are available Monday – Friday, 8 a.m. to 5 p.m. You may also email us​ or send in your payment by mail.

  • Atrium Health Floyd Cherokee Medical Center:​ 256-927-1315

  • Atrium Health Floyd Medical Center, Atrium Health Floyd Polk Medical Center or Atrium Health Floyd Medical Center Behavioral Health or: 706-509-6000 or 866-874-2772

  • Atrium Health Floyd Medical Center Emergency Care Center (ECC) or Atrium Health Floyd Polk Medical Center Emergency Room (ER) physicians: These bills are handled by Intermedix at 800-225-0953

  • Atrium Health Floyd EMS emergency calls or non-emergency transport: These bills are handled by Mars/AMB at 844-889-7701

  • Atrium Health Floyd Primary Care, Atrium Health Floyd Urgent Care, Atrium Health Floyd Medical Center Family Medicine Residency Clinic, Atrium Health Floyd Cherokee Medical Center Rural Health Clinic and Atrium Health Floyd Specialty Physician Care (includes charges for the following services: psychiatric, neonatal, palliative, orthopedic trauma, general surgery and neurology​​): 706-509-3040 or 866-485-8620​

  • Atrium Health Floyd Medical Center Heyman Hospice Care: 706-509-3200 or 800-324-1078 ​​​​​​​​

Financial Assistance​

Atrium Health Floyd works with patients to help make health care affordable. For patients having trouble paying for all or some health care services, we offer options ranging from zero-interest payment plans to discounted or free care.

To review our financial assistance options, please select the date for which you received service:

​Price Estimates

Atrium Health Floyd is committed to helping patients understand the cost of their healthcare. We provide tools to help you estimate costs for procedures and in understanding your bill. 

Review our standard charges and price estimate information​.​


​Surprise Billing

Learn about your rights and protection against surprise billing for services and care provided at Atrium Health Floyd facilities.​