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View Visitor Guidelines and our COVID-19 Safe-Care Standard, learn more.

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​​​​​​​​​​​​​​​​​​​​​​​​Ready to Provide the Care You Need

Feel safe and confident in your care. With safety measures and screenings in place at all locations, we are now scheduling appointments and procedures. If you have delayed scheduling an appointment due to COVID-19, now is the time to schedule at one of our care locations.

Safety Precautions

You deserve to feel safe and secure and Floyd stands ready to deliver quality care and peace of mind. Below are the steps we are taking to provide enhanced safety and care you can trust.

  • COVID-19 screenings – All patients are screened before their visit and rescreened upon entering any Floyd facility. All employees are screened every day.
  • COVID-19 testing – Surgery patients will receive a test as part of their pre-evaluation assessment. 
  • Separate treatment areas – Floyd Primary Care and Urgent Care locations are protecting patients with dedicated spaces for patients experiencing respiratory symptoms. Our hospitals are providing care for COVID-19-positive patients and symptomatic patients in a quarantined area with negative pressure rooms. These special rooms ensure that air from rooms with patients being treated with an infectious disease is not shared into other areas of the hospital.
  • Clean facilities – We employ enhanced cleaning protocols at each Floyd location. 
  • ​​​​​Masks - All Floyd staff are required to wear masks. Patients and visitors are asked to wear a mask while undergoing care or treatment at our facilities.  Read tips on how to effectively use a cloth mask.
  • Leading by example – Our employees follow the latest best practices, including social distancing when appropriate, wearing the protective equipment and washing hands frequently. 
  • Visitor restrictions – We continue to restrict visitation. ​Read visitor restriction details.

Maternity Care FAQs

Expecting mothers can have peace of mind knowing Floyd continues to provide safe care for mother and baby. Our FAQs provide more details on what to expect during the birth of your baby. You can view the birth center as we take you on a virtual tour.

Maternity Care FAQs

Expecting mothers can have peace of mind knowing Floyd continues to provide safe care for mother and baby. Our FAQs provide more details on what to expect during the birth of your baby. You can view the birth center as we take you on a virtual tour.

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​​COVID-Safe Care Common Questions

Is it safe to receive care at your facilities? 

Yes. We have the facilities and the expertise to care for patients with infectious illnesses while protecting the safety of all of our patients, visitors and employees.

Additional safety precautions have been implemented across all locations – so you can feel confident and comfortable each time you visit us. Here is what we're doing to keep our patients and staff safe.  ​

Will I have to wear a mask at Floyd facilities? 

Yes. We ask that all patients and visitors wear a mask while at every Floyd facility. If you do not have a mask, we can provide you one upon your arrival.  All Floyd staff are required to wear masks.

What visitor restrictions are currently in place at your facilities?

Floyd is limiting visitors to one designated visitor per patient for most services. All visitors will be screened for flu-like symptoms, such as fever, cough or shortness of breath. If any of these symptoms are present the visitor will not be allowed to visit. Read more details about visitor restrictions. Read more about visitation restrictions.

Can I still schedule a virtual visit with a primary care physician?

All Floyd Primary Care locations, including pediatrics, are offering virtual visits for appointments that are appropriate for video calls. Patients should call their office for more information and to schedule a virtual visit. ​

Will COVID-19 testing be a part of pre-evaluation or care?  What about the members of my care team?

Patients who are having a surgical procedure will be tested for COVID-19 as a part of their pre-evaluation assessment. Patients receiving outpatient services who do not have COVID-19 symptoms will not be tested. 

Every member of our care team is screened daily before they enter the facility. To ensure the safety of all patients, COVID-19 patients and their care team are located in a designed area of the hospital.  This area is properly equipped with negative pressure rooms and appropriate PPE to isolate respiratory illnesses.  

Do you offer antibody testing?

Yes. Antibody testing is available at Floyd. The Floyd laboratory is able to provide the antibody test and results to any patient with a physician order. If you are interested in receiving an antibody test, contact your Floyd Primary Care provider​ or visit a Floyd Urgent Care location​. 

If I am admitted to Floyd Medical Center, will I have to receive care in one of the temporary units in the parking lot? 

Not at this time. All patients receiving care at Floyd Medical Center are being treated inside the hospital. We have established a quarantined area for COVID-19 patients in the northeast wing of our facility. This area is equipped with negative pressure rooms and provides separation from other patient care areas. 

The temporary units are only for an emergency surge in COVID-19 patients needing care. The temporary units are not being used for any patient care at this time. 

Are waiting areas at Floyd facilities safe?  

Yes. Our visitor restrictions  help us provide a safer environment allowing for social distancing. 

In addition to limiting the number of people waiting, we have a mask policy for all patients, visitors and employees. 

How are you keeping COVID-19 patients separate?

Our hospitals are providing care for COVID-19-positive patients and symptomatic patients in a quarantined area with negative pressure rooms.

Floyd Primary Care and Urgent Care locations are protecting patients with dedicated spaces for patients experiencing respiratory symptoms.

Other outpatient services are requesting that patients who have tested positive or have symptoms to call their provider to discuss care options. 

Can I send flowers or gifts to a loved one in the hospital?

We welcome you to send flowers or gifts to your loved one who is staying one of our hospitals. With visitor restrictions still in place, delivery personal will not be allowed inside the facility but you can leave flowers or gifts at the screening area to be delivered to the patient by a member of our staff.  ​

Is it safe to have my baby at Floyd due to COVID-19?

It is safe to have your baby at Floyd. Be assured that Floyd has the facilities and the expertise to care for those patients while protecting the safety of all our patients, visitors and employees. 

If a mother has COVID-19 symptoms, testing is available in order to​ provide the safest care possible for her and her baby. 

Virtual Visits Now Available

Virtual Visits Now Available

See your Floyd Primary Care provider without leaving home! Safely and securely have a face-to-face video chat with your medical provider for most appointments. Call your primary care provider to schedule a virtual visit. Learn more
​​​​​​​​​​​​​​​​​​​​​​​​Floyd is Here to Provide the Care You Need

​​​​​​​​​​​​​​​​​​​​​​​​Floyd is Here to Provide the Care You Need

Floyd stands ready to continue providing quality health care to you. With new safety and screening measures in place, we a​re now scheduling appointments and procedures. Learn more