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​​​​​​​​​​​​​​​​Visitation Guidelines

Updated 11/11​/2022

Visitors are an essential part of our patients' experience, and we are working diligently to help patients stay connected to their loved ones. We must also ensure that both visitors and our patients are safe. We appreciate your cooperation. 

All Visitors Must:

  • Wear a mask that covers their nose and mouth at all times (except while eating in select areas)
  • Be in good health (free from respiratory illness, fever, cough, etc.)
  • Follow all social distancing and safety guidance. This includes wearing masks, staying six feet from others and hand washing

Hospital Visitation

  • Patients may have no more than two visitors, aged 16 or older, in a room at one time
  • Maternity patients may have siblings of the newborn who are age 12 and older visit, in addition to two​ adult visitors.​
  • Visitation times for admitted patients are daily from 8 a.m. to 8 p.m.
  • Patients having surgery may have visitors, regardless of the time of day
  • Patients under 18 may have two​ parents or guardians visit any time of day
  • If a patient is admitted after visiting hours, one visitor may stay overnight
  • Special circumstances will be managed by the treating provider and nursing unit leadership.
  • If a patient needs an in-room procedure that requires the visitor to leave the room, the visitor may wait in a waiting area.

Emergency Rooms​ and Urgent Care Centers

  • Patients may have 1 visitor aged 16 and older
  • Pediatric patients may have two visitors
  • Visitors will not be allowed in the patient care area if the patient is receiving an aerosolizing procedure or undergoing certain medical procedures

Women's and Children's (Maternity/Labor​ & Delivery)​

  • Visiting hours are daily from 8 a.m. to 8 p.m. 
  • Patients may have no more than two ​adult visitors in a room at one time.
  • Children of the mother who are age 12 and older may visit during visitation times.
  • Children of the mother who are age 12 and older may visit in Labor and Delivery during visiting hours.
  • Laboring mothers may have no more than two visitors with them, regardless of the time of day.
  • One visitor may stay overnight.
  • Doulas and labor coaches who are part of the patient's birthing plan are not considered visitors.
  • Special circumstances will be managed by the treating provider and nursing unit leadership.
  • If a patient needs an in-room procedure that requires visitors to leave the room, visitors may wait in a waiting area.

NICU/Pediatrics

  • Babies in the Neonatal Intensive Care Unit at Atrium Health Floyd Medical Center are permitted four designated visitors.
  • Two designated visitors are permitted at the bedside at one time.
  • Masks should be worn for the entirety of the visit.
  • Social distancing and proper hand hygiene also should be observed.
  • Pediatric patients​ (hospitalized, emergency room and surgery) will be permitted two visitors aged 16 or older.​

COVID-19 Patient Visitation

COVID-19 patients who meet one of the following conditions will be permitted one visitor:

  • Two visitors are allowed in the patient's room.
  • Visitors must wear a surgical mask that covers their nose and mouth or non-fit tested N95/KN95 mask.
  • Visitors may choose to wear a gown, gloves, and eye protection. These items will be provided upon request.
  • Visitors must remain in the patient's room with the door closed
  • Visitors will not be allowed if the patient is receiving an aerosolizing procedure (i.e., BiPAP).
  • Nursing leadership will monitor patients who are receiving aerosolizing treatments to assess if an in-person visit will occur.
  • If necessary, nursing will work with the attending physician to coordinate a visit.
  • Visitors are encouraged to eat prior to arrival. If eating while in a patient's room, visitors should be at least 6 feet from the patient before taking off their mask.
  • At the end of the visitation, designated visitors will be instructed to leave the facility without visiting any other location.

​Pediatric patients (hospitalized, emergency room and surgery) will be permitted two designated visitors. Visitors must be 16 or older.

Emergency Department Visitation

One visitor is permitted in Emergency departments. Pediatric Emergency Care patients are permitted two designated visitors. Visitation may be further limited when visitors cannot be safely seated at least six feet apart.

Behavioral Health Visitation

Visitation is limited and by appointment only. 

Surgery Visitation

Surgery patients are allowed two visitors aged 16 and over. Pediatric surgery patients are allowed two parents or guardians. Patients who need to be admitted to the hospital after surgery are allowed one designated visitor​ who may stay overnight.

Outpatient Appointment Visitation

One visitor will be permitted for patients aged 16 and older for the following appointments:

  • Primary Care
  • Urgent Care
  • Rehabilitation Services
  • Wound Care
  • Diagnostic Imaging 

Pediatric ​patients may have two designated visitors.

Visitation may be further restricted when visitors when space is limited. When possible, adult patients should not bring minor children with them to their primary care, urgent care or outpatient appointments. If an adult visitor accompanies the patient to the appointment, the adult will be asked to stay with the children in the waiting area or outside during the visit.

Contact Us

If a patient or family member feels their visitation rights have been violated, they may contact department leadership on their loved one's unit, or the Atrium Health Customer Care Line at 800-821-1535​ or by e​mail at ​customer.care.line@atriumhealth​.​org.


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