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Pediatric Urgent Care Video Visits

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When your child has a minor illness or injury, fast care matters. With pediatric urgent care video visits, children ages 0-17 can see a trusted virtual family medicine or pediatric provider anytime – 24/7* – without leaving home. It’s the same high-quality care you’d expect from an in-person clinic, made more convenient for your family.

To start, select an urgent care video visit in the navigation menu in MyAtriumHealth and get face-to-face telehealth care for your child.

*Pediatric providers are available 7 a.m.-11 p.m. 7 days a week for ages 0-2.

Start a Pediatric Urgent Care Video Visit

Benefits of Online Urgent Care for Kids

24/7 urgent care for kids ages 0-17 with a family medicine provider
Pediatric providers available 7 days a week from 7 a.m.-11 p.m. for ages 0-2
Available in North Carolina, South Carolina and Georgia
No appointment needed
Quick diagnosis and treatment plan

When Should You Use Virtual Pediatric Urgent Care?

Pediatric urgent care video visits are a convenient way to get care for minor conditions, such as:

Abdominal discomfort or upset stomach
Acne
Allergies
Back pain
Bronchitis
Colds
Constipation
Cough
COVID
Diarrhea
Flu
Headache
Minor burns
Minor skin injuries
Nasal congestion
Nausea and vomiting
Neck and back pain
Painful urination
Pink eye
Red eye
Runny nose
Sinus infections
Skin rashes
Sore throat
Sprains and strains
Stuffy nose

Get the Free MyAtriumHealth App to Have a Visit on the Go

The MyAtriumHealth app lets you easily access urgent care video visits anytime and anywhere. You don’t need an account to start a video visit, but having a visit goes faster with a MyAtriumHealth account. Sign-up is fast and easy. Download today.

Frequently Asked Questions About Virtual Urgent Care for Kids

Who can use pediatric urgent care video visits?

Kids between the ages of 0-17 can get care 24/7 with an urgent care video visit. Atrium Health Levine virtual family medicine provider during an urgent care video visit. Atrium Health Levine Children’s pediatric providers are available from 7 a.m. to 11 p.m., and Atrium Health family medicine providers are available from 11 p.m. to 7 a.m.

With any telehealth visit for kids, you’ll need to be their legally authorized representative if they’re under the age of 18. Teens who are age 13 and older may have their own MyAtriumHealth account. Learn more about proxy/dependent access.

Can I start a pediatric urgent care video visit when we’re traveling?

When using one of our pediatric telehealth offerings – including an urgent care video visits – you’ll need to be physically located in Georgia, North Carolina or South Carolina at the time of your visit.

Do I need an appointment?

No appointment is needed for a 24/7 urgent care video visit. However, if you prefer to see your child’s established in-person pediatrician or pediatric virtual primary care provider, you can use MyAtriumHealth to schedule a video visit. You can also try our Symptom Checker to see if an eVisit with your child’s doctor might be right for you.

What can I expect from an urgent care video visit?

Most visits last about 15 minutes. Because there’s no physical exam, be ready to answer plenty of questions about your child’s condition. If your child is old enough, the provider will also want to hear directly from them to better understand their symptoms. This helps the provider make the right diagnosis and create a treatment plan to help your child feel better. You’ll also want to make sure your child is visible during the visit.

Can video visits be used for all types of urgent care?

There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see you in person. If this happens, you won’t be charged for the video visit.

What will I need for my child’s virtual visit?

All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.

You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll start video visits, communicate with your child’s provider and request refills.

Are video visits covered by insurance?

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

I don't see my question here. Where can I learn more?

For answers to any other questions, call our video visit support team at 855-799-0044.

​​​​​​​​​​​​​​​​Pediatric Urgent Care Video Visits

Benefits of Online Urgent Care for Kids

When Should You Use Virtual Pediatric Urgent Care?

​Get the Free MyAtriumHealth App to Have a Visit ​on the Go

Frequently Asked Questions About Virtual Urgent Care for Kids

Pediatric Urgent Care Video Visits

Get the Free MyAtriumHealth App to Have a Visit on the Go