Floyd > Services > Pediatric Telehealth

Pediatric Telehealth

When your child needs care, visiting a doctor’s office or urgent care clinic might not be convenient. With our pediatric telehealth services, you can connect with an Atrium Health provider from home, or wherever you are. It's an easy way to get expert care that fits your schedule.

What is Pediatric Telehealth?

Pediatric telehealth – also known as pediatric telemedicine – lets you connect with a trusted provider without leaving home. Using your phone, tablet or computer, you can schedule a video visit or send a secure message to get a diagnosis, ask questions or manage your child’s routine care.

Explore Our Telehealth Visits for Kids

Pediatric Virtual Primary Care

Find a dedicated pediatric provider for your child that you’ll always see virtually. Whether your child needs sick care or a well visit, you can schedule video visits at times that fit your schedule. Learn more about virtual pediatric primary care.

For ages 0-17
8 a.m.-8 p.m., 7 days a week

Choose a Virtual Pediatrician

Pediatric Urgent Care Video Visits

Find quick, reliable urgent care for your child over video for minor illnesses and injuries. Just answer a few questions and meet with the next available provider – no appointment needed. Learn more about pediatric urgent care video visits.

For ages 0-17
Available 24/7

Family medicine providers are available 24/7 and pediatric providers are available 7 a.m.-11 p.m.

Start an Urgent Care Video Visit

eVisits

For minor conditions, you can message your child's provider or provider in the office for a diagnosis and treatment plan within 24 hours. Use Symptom Checker to see if an eVisit is right for your child. Learn more about eVisits for kids.

For ages 0-12
Available 24/7

Try Our Symptom Checker

Scheduled Video Visits

If available, you can schedule a video visit with your child’s in-person care team during office hours. It’s a convenient way to get care from a provider you know and trust, right from home. Learn more about scheduled video visits.

For ages 0-17
Available by appointment

Schedule a Video Visit Now

Frequently Asked Questions About Pediatric Telemedicine

What types of telehealth visits are available for kids?

With pediatric telehealth, you have choices when it comes to how you manage your child's health. Telehealth visit options include for ages 0-17 include:

Establishing a new relationship with a pediatric virtual primary care provider, where all your child’s ongoing health care appointments will be video visits offered 7 days a week from 8 a.m. to 8 p.m. From sick visits and well visits to managing chronic diseases, your child’s virtual pediatric provider is your go-to for any health need.
Connecting with an expert medical provider 24/7 for urgent care diagnosis and treatment with a face-to-face video visit for non-life-threatening illnesses or minor injuries. Atrium Health Levine Children’s pediatric providers are available 7 a.m. to 11 p.m., 7 days a week.
Seeing your in-person doctor virtually for sick visits or follow-ups through scheduled care visits.
For kids between the ages of 0-12, you can securely message their existing provider by completing a quick questionnaire about the minor condition and illness they’re experiencing. You’ll receive a diagnosis and treatment plan within 24 hours. Start with our Symptom Checker first to see if an eVisit is right for your child.

Can I use telehealth when we’re traveling?

When using one of our pediatric telehealth offerings, you’ll need to be physically located in North Carolina, South Carolina or Georgia at the time of your visit.

Can video visits be used for all types of primary care?

There’s a lot of care we can provide over video, but you’ll still need to come in person for physical exams and lab work. Sometimes during your video visit, your provider will decide it’s best to see you in person. If this happens, you won’t be charged for the video visit.

Do I need an appointment?

No appointment is needed for a 24/7 urgent care video visit. However, if you prefer to see your child’s established in-person pediatrician or pediatric virtual primary care provider, you can use MyAtriumHealth to schedule a video visit. You can also try our Symptom Checker to see if an eVisit with your child’s doctor might be right for you.

What will I need for my child’s virtual visit?

All you need is a strong internet connection and smartphone, tablet or computer with a microphone and camera. You might also need your insurance card and a form of photo identification.

You'll also need a MyAtriumHealth account – this is our free and secure patient portal, where you’ll start video visits, communicate with your child’s provider and request refills.

With any telehealth visit for kids, you’ll need to be their legally authorized representative if they’re under the age of 18. Teens who are age 13 and older may have their own MyAtriumHealth account. Learn more about proxy/dependent access.

How can my child/dependent start a telehealth video visit?

If you have proxy access to your child or dependent in your MyAtriumHealth account:

If you do not have proxy access for your child or dependent in your MyAtriumHealth account:

Select the option “I don't have an account."
Answer a few quick questions about your location and who the visit is for.
Follow the steps to sign up and start your visit.

If you or your dependent does not have a MyAtriumHealth account:

Select the option “I don't have an account."
Answer a few quick questions about your location and who the visit is for.

Follow the steps to sign up and start your visit.

Are video visits covered by insurance?

Video visits are often the same price as office visits. Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

Are telehealth visits secure?

Yes, Atrium Health uses a patented system to make sure every video visit is HIPAA compliant, secure and confidential.

I don't see my question here. Where can I learn more?

For answers to any other questions, call our video visit support team at 855-799-0044.

Find a Virtual Provider for Your Child’s Ongoing Care

Ronald Dalton, MD

Specialty: Pediatrics

Affiliation: Atrium Health Children’s Care Pediatrics Virtual

704-468-0350

Accepting new patients

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Patricia "Patty" Grinton, MD

Specialty: Pediatrics

Affiliation: Atrium Health Primary Care Family Medicine Virtual

844-235-6999

Accepting new patients

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Rachael Levine, MD

Specialty: Pediatrics

Affiliation: Atrium Health Children’s Care Pediatrics Virtual

704-468-0350

Accepting new patients

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Michael Parsons, MD

Specialty: Pediatrics

Affiliation: Atrium Health Children’s Care Pediatrics Virtual

704-468-0350

Accepting new patients

View Profile

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Use the MyAtriumHealth App

The MyAtriumHealth app gives you access to your medical records online anytime, anywhere. On the app, you can view test results, request prescription refills, pay a bill or message your provider. Learn About the App

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What is Pediatric Telehealth?

Explore Our Telehealth Visits for Kids

Pediatric Virtual Primary Care

Pediatric Urgent Care Video Visits

eVisits​

Scheduled Video Visits​

Frequently Asked Questions About Pediatric Telemedicine

Find a Virtual Provider for Your ​Child’s Ongoing Care​​

Floyd Health System — A History of Caring

Use the MyAtriumHealth App

Pediatric Telehealth

eVisits

Scheduled Video Visits

Find a Virtual Provider for Your Child’s Ongoing Care