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​​​​​​​​​​Patient Portal FAQs

What is MyFloyd patient portal?

MyFloyd patient ​portal is a secure website that allows read-only access to your personal health information and interact with Floyd family medicine providers. All Floyd patients are encouraged to join and use the patient portal for ready access to your personal health information.​

We believe in information transparency. To help you feel more involved in your care you can now view provider notes in your patient portal. Notes often cover information about diagnostics, test, procedures, medications, and treatment plans.​

What if I have questions/concerns about the meaning of some of the information I see in my portal?

If you have questions/concerns regarding your health information, please reach out to your provider or call 706.509.3236 or email to reach a portal service representative. 

If I receive a test result that does not make sense to me, what options will I have for reaching my provider or someone who can help explain it to me, especially if it looks to be a scary diagnosis?

Because we release results to you immediately, you may see results before your healthcare provider has seen them. Some results may be difficult to interpret please allow your provider time to review the result and follow up with you. If you have an immediate concern, please contact your provider​.​

Why does Floyd have four different portals?

Floyd uses different electronic medical records to provide patient care. Depending on where you receive your health care, you may need access to more than one portal. We thank you for your patience as we work diligently to improve our patients’ experience with this technology and have several improvement measures underway.

The three portals Floyd offers include:

  • Primary Care or Urgent Care - Patients who have visited an Urgent Care facility or a Floyd family medicine provider​ are able to view visit details and  interact with their primary care provider through secure messaging and prescription refill request. 

  • Hospital Care​​ - Patients who have stayed at Floyd Medical Center or Polk Medical Center are able to view list of medications, diagnoses, allergies, lab test results, patient history and other healthcare information related to your inpatient hospital visit.

  • Floyd Cherokee Medical Center​ - Patients receiving services at the facility located in Cherokee, Alabama can view list of medications, diagnoses, allergies, lab test results, patient history and other healthcare information related to your inpatient hospital visit.

  • Specialty Care​ - Patients receiving care at Floyd Orthopaedic Trauma, General Surgery and Floyd Behavioral Health are able to view list of medications, diagnoses, allergies, lab test results, patient history and other healthcare information related to your inpatient hospital visit.

If you are not sure which portal you need to join, call 706.509.3236, 8 a.m.– 4:30 p.m., Monday – Friday. or email us. ​

How do I sign up for MyFloyd Patient Portal?

Primary Care or Urgent Care - Access is provided through an email invitation. To receive an email invitation contact a portal service representative at 706.509.3236 or by email to verify your identity and provide an email address. Once the email is sent you will follow the instructions for create a password and login to your account.

Hospital Care - You can self enroll to the hospital care portal if you provided your email address or ​social security number at the time of registration during your visit to Floyd Medical Center orPolk Medical Center. Access self enrollment.​ 

If you do not provide an email address or social security number, contact a portal service representative at 706.509.3236.

Floyd Cherokee Medical Center - Access is provided through an email invitation. To receive an email invitation call 256.927.1326​ to verify your identity and provide an email address. Once the email is sent you will follow the instructions for create a password and login to your account.​​

Specialty CareYou can self enroll to the specialty care portal if you provided your email address or ​social security number at the time of registration during your visit to Floyd Orthopaedic Trauma, General Surgery or Floyd Behavioral Health. Access self enrollment.​​ 

If you do not provide an email address or social security number, contact a portal service representative at 706.509.3236.

How can I access the portal after I have an account?

After you have created a patient portal account for one of the portals, use the following to access the portal.

Primary Care or Urgent Care –Access the portal login by going to floyd.org/myfloyd or go to https://myhealthrecord.com/ directly.

Hospital Care – For patients of Floyd Medical Center, Polk Medical Center, Behavioral Health you can access the portal at http://floyd.org/myfloyd​ or download the HealtheLife app available for iphone and Android.

Floyd Cherokee Medical Center  - Access the portal login by going to floyd.org/myfloyd or go to https://www.thrivepatientportal.com.

Specialty Care – For patients of Floyd Orthopaedic Trauma, General Surgery  and ​Floyd Behavioral Health you can access the portal at http://floyd.org/myfloyd​ or download the HealtheLife app available for iphone and Android.​


​Who can answer additional portal questions?

For patient portal help,  call 706.509.3236 or email us. ​​Our support representatives are available 8 a.m.– 4:30 p.m., Monday – Friday.

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Have a portal question?

Have a portal question?

Visit our FAQs to learn more about the Floyd portals. If you don't find the answer to your question in our FAQs, our portal service representatives are available by phone or email Get Help