FAQs

Frequently Asked Questions

General Information

Paying for Hospice

Caregiving

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General Information

What is hospice?
Hospice is care for patients with a life-limiting illness. Hospice is not where you go to die. Rather, hospice professionals are trained to assist patients in living their lives fully and completely, providing symptom management until the end of their lives.

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Do I have to be in the final stages of dying to receive hospice services?
No. Hospice patients can receive hospice care as soon as they are diagnosed with a terminal illness with a life expectancy of six months or less and are seeking comfort measures only.

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Do I have to go to the hospital to receive hospice care?
Hospice cares for people where they live, which is most often in the home. Hospice services are also provided in hospitals, in-patient hospice facilities or nursing homes.

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Is hospice care only for cancer patients?
Hospice care is not just for cancer patients. Hospices now provide care for over half of all Americans who die from cancer and a growing number of patients with other chronic, life-limiting illnesses.

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Is hospice care only for the elderly?
Hospice is for anyone facing a life-limiting illness, regardless of age. Heyman HospiceCare provides services to children and adults.

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How do I know if hospice care is needed for me or my family member?

A referral for hospice care can come from the family, a friend, clergy, health care provider or from the patient. A referral begins with a phone call to Heyman HospiceCare. A member of the hospice staff will ask questions about the illness, previous treatment, the attending physician and the patient's home and family situation.

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Who provides pharmacy services for Heyman HospiceCare?

Palliative Pharmacy Solutions (PPS) is the pharmacy provider for Heyman HospiceCare.

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Why must I use the hospice pharmacy and not my own?
Palliative Pharmacy Solutions (PPS) has the special medicines you may need; many pharmacies do not carry these medicines. PPS pharmacists are a part of your hospice team. They only take care of people being served by hospice programs. The PPS pharmacist may call to talk to you about your medicines. A pharmacist is always there to answer your questions.

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How will I receive my medications?
Hospice-related medication will come from Palliative Pharmacy Solutions (PPS), a pharmacy specializing in hospice and palliative care. Hospice-related medications will be delivered to your home. If there is an emergency need for medication, a hospice nurse will make arrangements for you to get the hospice-related medicines.

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Paying for Hospice 

Who pays for hospice care?
Medicare and Medicaid beneficiaries pay nothing for hospice services. For those ineligible for Medicare or Medicaid, most insurance plans, HMOs and managed care plans cover hospice care.

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Is hospice care covered by Medicare?
Hospice is a standard Medicare benefit. This benefit helps ensure that all Medicare beneficiaries have access to high-quality end-of-life care. More than 80% of hospice patients are Medicare beneficiaries. 

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Will hospice pay for all my medicines?
Heyman HospiceCare pays only for hospice medication. Medications that are covered by hospice are only those that are prescribed by a physician to relieve symptoms related to your terminal illness. Non-hospice medications should be obtained through your personal pharmacy as you have always done. Your hospice team will assist with managing your medications.

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Caregiving

What is caregiver respite?
Caring for a loved one during end-of-life care can be very stressful and difficult. It is important for a patient’s caregiver to have a break and be able to continue with the many parts of everyday life.

A hospice volunteer can be assigned to your family to help with this. The volunteer will come and stay with the patient for a short period of time (on average about two hours a week) while the caregiver leaves to take care of tasks outside the home or simply to enjoy some time away.

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What can a hospice volunteer do for my family?
A volunteer can be placed with your family to help with running errands, providing companionship for patients, giving respite to caregivers and assisting family members and patients in dealing with grief.

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Is there a charge for volunteer services?
There is no charge for volunteers to help in your home. Volunteers offer their time freely.

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Who oversees hospice volunteers?
Heyman HospiceCare employs a volunteer coordinator who acts as a supervisor for all volunteers. This coordinator is responsible for placing volunteers, making sure that the service provided is meeting the​ family’s needs and is responsible for recruiting/approving new volunteers.

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Contact

Referral​​s are accepted 24 hours a day, seven days a week. For more information about Heyman HospiceCare, including questions about referrals and services provided, call 706.509.3200 or 800.324.1078.

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