MyFloyd FAQs

Inpatient Hospital Patient Portal FAQs

​What is MyFloyd patient portal?

MyFloyd patient portal is a secure website that allows read-only access to your medical information. Through MyFloyd, you can access educational materials and view the following information from the inpatient care received at Floyd Medical Center or Polk Medical Center:

  • Discharge instructions
  • Lab results
  • Procedures performed
  • Summary of care received
  • Medications prescribed
  • Allergies noted at time of visit

 

How can I enroll in the MyFloyd patient portal?

You can enroll in MyFloyd patient portal when you are admitted as an inpatient or observation patient at Floyd Medical Center or Polk Medical Center. To register, you will need to provide a valid email address.

If you want to enroll after you have left the hospital, call 706.509.3236 between 9 a.m. - 4 p.m. You will be asked a series of questions to verify your identity. Then you will be sent an email invitation with a secure, unique link. When you click the link, confirm your information. Next, choose a username and password. Be sure to keep your username and password in a secure location.

 

How do I log into MyFloyd patient portal?

Once your account has been set up, you can access your MyFloyd patient portal account anywhere that you have access to the Internet. Visit www.floyd.org/myfloyd and click the Sign In button.

 

How do I change my password?

From inside the patient portal, in the upper right corner of the screen, select Account. Click on Update Account Settings and then click on the Password link to change your password. You will be asked to enter your current password and then your new password.

 

What should I do if I change my email address?

Be sure to let us know your new email address to ensure that you do not miss any notifications. Your privacy and verification identification are important to us. Call 706.509.3236 to answer a series of questions to verify your identity and have your email address updated. Then, we will send another invitation to your new email address.

You may also update your email address within the MyFloyd patient portal. In the upper right corner of the screen, select Notifications. You can update your email in the email address field and click Save.

 

What if I have questions or trouble accessing my account?

For specific questions about the medical information you see in MyFloyd patient portal or enrolling, call 706.509.3236 between 9 a.m. - 4 p.m. EST or email us.

For technical assistance call the Support Line at 877.621.8014, available 24 hours a day, 7 days a week. The Support Line can only help with technical questions and will not be able to help with medical questions.

 

Where does my health information come from?

All of your information is pulled directly from your electronic health record. You will see information from your visits to Floyd Medical Center or Polk Medical Center. It does not contain information from visits to physicians’ offices. Also, information from Floyd Behavioral Health visits is not available due to strict privacy laws regarding that information.

Patient data is available for care received beginning April 1, 2014. 

 

How do I view my health information?

Click the Health Record section within the patient portal. Here, you can choose to view different categories of information, which provide information such as your prescribed medications, procedures performed and lab results.

You can also access documents related to your hospital visit. You must have an Adobe PDF reader to view or download a document.

 

Will I be able to see my radiology or pathology results?

Due to the sensitive nature of these types of results, you will be unable to view radiology or pathology results on the patient portal. A copy of these results can be obtained by calling Health Information Management at 706.509.6180.

 

What is a Transition of Care Document?

A Transition of Care Document provides a snapshot in time of specific medical information that can be viewed by you, downloaded and saved for future use or transmitted to your physician for follow-up care.

The transmission of personal health information is performed using direct-trusted messaging. Direct messaging is an easy and secure clinical messaging system within the patient portal that allows patients to send clinical information to their primary physician office for follow-up care. A direct-trusted email address would need to be obtained from the office to which you are sending. Contact your physician's office to see if a direct email address is available.

 

What is Cerner Health?

Cerner is the company that provides our inpatient electronic medical record (EMR) system and our MyFloyd patient portal. The user name that is created when registering for MyFloyd patient portal is sometimes referred to as a Cerner Health account.



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